Privacy Policy

How we use your data

Under the Equality Act 2010 (s. 149), the ICB is obliged to provide a translation or interpretation service for service users who require it in order to fully access or utilise NHS services.

Under the UK GDPR, the lawful basis we rely on to process your personal data is:

• Article 6(1)(e) ‘the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.’

Under the UK GDPR, the lawful basis we rely on to process your special category data is:

• Article 9(2)(a) ‘the data subject has given explicit consent to the processing of those personal data…’

Sources of data

Data will be received directly from service user’s GP practice in order to contact the service user or to provide translation/interpretation of information. Data the interpretation or translation service will be privy to during calls will be from the service user and clinician also in attendance.

Categories of data

Potentially all types of personal data could be processed via the interpretation or translation service although only the minimum amount of information to allow service provision would be made available. The only personal data collected by the interpreter or translation service is service user contact details.

Recipients of data

Translation and Interpretation Services are commissioned by the ICB from DA Languages, Signalise Co-op, Catholic Blind Institute, Bradbury Fields Community Division and Easy Read Online.